After setting up the device, a users’ next experience is introducing Neurio to their home by turning on and off certain appliances. As this happens, the device can start to identify their signatures. In this phase, we had the opportunity to look at Neurio as a character, and understand how the app would communicate in tone and voice. This gave us clues as to how to approach micro-copy consistently and in a user-friendly way. From here, we also developed an experience that allows users to use Neurio before their whole home is set up. The intention is to move users from a quick set up stage, to receiving feedback and seeing value as soon as possible
Neurio’s apps give our customers answers in a highly intuitive, visual way that doesn’t require a lot of technical expertise. They can see what it means in dollars and cents and meet their goals, whether they want to save money or reduce their carbon footprint.
Director of PV Sales, SED